Refund Policy

We strive to ensure you have a seamless experience with A Fresh Sip, but if something isn’t right, we’re committed to making it better with the best and quickest solution.

Missing or Damaged Packages

Did your order go MIA or arrive in less-than-perfect shape? Shoot us an email at with your name, order details and a photo of any damages. We’ll help you track down your order or send a replacement your way.

Incorrect Items

Oops! If we’ve mixed up your order, email us at with your name and order details. We’ll sort out a solution to get the right sips in your hands ASAP.

Refund Eligibility

Orders that are damaged or missing are eligible for a refund. We do not offer exchanges.

We understand that not every flavor is for everyone, and while we can’t accept returns based on not enjoying the taste of a product, your feedback is invaluable. Tell us what you did or didn’t like and more about your preferences at – we’ll help guide you to your new favorite beverages.

We cannot offer refunds on gift card purchases.